j8999 Privacy Policy

Last Updated: January 2026

Welcome to j8999. This Privacy Policy explains how j8999 ("we", "us", or "our") collects, uses, stores, and protects your personal information when you access or use our website at https://j8999.pro, including all associated services such as cricket betting, live casino games, video slots, crash games, and payment processing. By registering an account or continuing to use our platform, you confirm that you have read and understood this policy.

This policy applies to all users of j8999, including players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Rangpur, Mymensingh, Barisal, Cox's Bazar, and all other regions of Bangladesh. We encourage you to review this document periodically, as we may update it from time to time to reflect changes in our practices or applicable regulations.

1. Information We Collect

When you create an account, place bets, make deposits or withdrawals, or contact our support team, we collect the following categories of personal information:

• Identity information: full name, date of birth, gender, and a government-issued identification document where required for KYC verification.
• Contact information: mobile phone number, email address, and communication preferences.
• Financial information: bKash, Nagad, Rocket, or Upay account details used for deposits and withdrawals; transaction records, amounts, and timestamps.
• Technical information: IP address, device type, operating system, browser type, session data, cookies, and log files generated during your visit.
• Usage information: game history, betting activity, sports selections (including cricket, BPL, T20), bonus usage, and session duration on our platform.

We collect this information directly from you during registration, through your activity on the platform, and automatically via technical tracking mechanisms. We do not collect any sensitive data such as racial or ethnic origin, political opinions, or religious beliefs.

2. How We Use Your Information

The personal data we collect from you is used strictly for the following purposes, all of which are necessary to operate a safe, compliant, and enjoyable gaming platform for our users in Bangladesh:

• Account creation and management: processing your registration, verifying your identity, and maintaining your account in accordance with our Terms and Conditions.
• Payment processing: facilitating deposits via bKash, Nagad, Rocket, Upay, or bank transfer, and processing withdrawal requests to your nominated account.
• Customer support: responding to your queries, resolving disputes, and communicating important account updates.
• Fraud prevention and security: detecting and preventing fraudulent activity, unauthorized access, money laundering, and other unlawful conduct.
• Responsible gaming: monitoring player behaviour to identify potential signs of problem gambling and to enforce our platform's responsible gaming controls.
• Service improvement and analytics: analysing aggregated, anonymised usage patterns to improve platform performance, game selection, and the overall user experience.

3. Legal Basis for Processing

We process your personal data on the following legal bases, each of which we apply to the relevant category of processing activity described in this policy:

• Contractual necessity: processing required to fulfil our obligations under the account agreement you entered into when you registered.
• Legitimate interests: processing necessary for fraud prevention, platform security, and responsible gaming monitoring.
• Legal obligation: processing required to comply with applicable laws and regulations, including anti-money laundering (AML) requirements.
• Consent: where we have requested and received your explicit consent, such as for receiving promotional communications.

4. Cookies and Tracking Technologies

j8999 uses cookies and similar tracking technologies to operate essential platform functions, remember your preferences, analyse traffic patterns, and improve overall site performance. Cookies are small text files stored on your device by your browser. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

You may control or disable cookies through your browser settings. Please be aware that disabling certain cookies may affect the functionality of the j8999 platform and prevent you from accessing some features. We do not use tracking technologies to target you with third-party advertising.

5. Sharing of Your Information

We do not sell, rent, or trade your personal information to any third party for their marketing purposes. We may share your data only in the limited circumstances set out below:

• Payment service providers: we share necessary financial data with bKash, Nagad, Rocket, Upay, and partner banks solely to process your transactions securely.
• Technology and platform partners: game providers and platform infrastructure partners may receive anonymised or aggregated data necessary to deliver their services; they are contractually prohibited from using it for independent purposes.
• Legal and regulatory authorities: we will disclose personal data if required to do so by applicable law, court order, or government directive, including disclosures required for AML compliance.
• Business transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity, subject to equivalent data protection obligations.

In all cases where third-party access is granted, we require those parties to maintain appropriate technical and organisational security measures and to process your data only for the stated purpose.

6. Data Security

j8999 employs industry-standard technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our platform uses SSL (Secure Socket Layer) encryption for all data transmissions between your device and our servers, ensuring that sensitive information such as account credentials and payment details remain protected in transit.

We also implement access controls to restrict who within our organisation can view your personal data, limit access to those with a genuine operational need, and conduct periodic reviews of our security procedures. However, no system is entirely infallible, and we encourage you to use a strong, unique password for your j8999 account and to keep your login credentials confidential at all times.

7. Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, or as long as is necessary to fulfil the purposes outlined in this policy, whichever is longer. For financial transaction records and identity verification documents, we are required to retain data for a minimum period in accordance with applicable record-keeping obligations.

When your data is no longer required, we will securely delete or anonymise it. If you request closure of your account, we will action that request promptly while retaining only the data we are legally required to keep.

8. Your Rights

As a user of j8999, you have the following rights in relation to your personal data. You may exercise any of these rights by contacting our support team at the email address provided in the Contact Us section of this policy:

• Right of access: you may request a copy of the personal data we hold about you at any time.
• Right to rectification: if any of your personal data is inaccurate or incomplete, you have the right to request that it be corrected without undue delay.
• Right to erasure: subject to our legal retention obligations, you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected.
• Right to restrict processing: you may request that we limit the way we use your data in certain circumstances, for example while a dispute is being investigated.
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

We will respond to all legitimate data rights requests within a reasonable timeframe. There are no charges for making a request, and we will not discriminate against you for exercising your rights.

9. Payments and Financial Data

j8999 supports instant deposits and withdrawals through bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other major Bangladeshi banks. When you initiate a financial transaction on our platform, the relevant payment data is transmitted securely via SSL-encrypted channels directly to the designated payment service provider. j8999 does not store full payment account numbers or mobile banking PINs on its servers.

Transaction records — including amounts, timestamps, and the masked identifier of the payment method used — are retained by j8999 for the purposes of account history, dispute resolution, and regulatory compliance. These records are accessible to you through your account dashboard at any time.

10. Age Restriction

j8999 is strictly an adult platform. Our services are available only to individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. During the registration and KYC process, we verify the age of all new users. If we become aware that a person under 21 has provided us with personal data or has registered an account, we will take immediate steps to suspend the account and delete the associated data. If you believe a minor has accessed our platform, please contact us immediately using the details below.

11. Changes to This Privacy Policy

We reserve the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, technology, legal obligations, or business operations. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of j8999 following the posting of any revised policy constitutes your acceptance of the changes. We encourage you to bookmark this page and check it periodically so that you remain informed about how we protect your data.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way j8999 handles your personal data, please contact our support team. We are committed to resolving all privacy-related enquiries promptly and professionally.

You can reach us by email at [email protected]. Our support team operates around the clock, seven days a week, in Bangladesh Standard Time (BST, UTC+6), and we aim to respond to all data-related requests within 72 hours.